At Amply, your health, safety, and confidence in our services are our top priorities. To comply with strict federal and state pharmacy regulations, and to ensure the integrity of all medications dispensed, we follow the policies outlined below.
Refund Policy
No Returns or Refunds on Prescription Medications
Once a prescription medication has been filled and shipped, all sales are final.
We are legally prohibited from accepting returns or issuing refunds on prescription products—even if the package is unopened.
This policy protects patient safety and ensures full compliance with:
- FDA regulations
- State Board of Pharmacy laws
- Federal rules governing prescription medication handling and disposal
Prescription medications cannot be reused, repackaged, or resold once they leave the pharmacy.
Why These Regulations Exist
Pharmacy law requires that once a medication has been dispensed, it must remain with the intended patient. This ensures:
- Product purity and safety
- Prevention of tampering or contamination
- Accurate chain-of-custody documentation
- Compliance with national and state regulations
Incorrect, Damaged, or Lost Orders
If you believe there has been an error with your shipment, or if your order arrives damaged:
Please contact us within 48 hours of delivery:
help@amplyhealth.com
We will work quickly to investigate the issue and help resolve it.
Shipping Policy
Amply partners with licensed, accredited pharmacies to ensure safe, timely delivery of your medications.
Shipping Timeline
Orders generally ship within 3–5 business days after:
- Provider approval
- Prescription processing
- Payment confirmation
Shipping timelines may vary based on:
- Medication availability
- Pharmacy processing
- Weekends and holidays
Carriers Used
Medications may be shipped via:
- USPS
- FedEx
- UPS
Carrier selection depends on pharmacy location, service availability, and shipping destination.
Tracking Information
Tracking details will be:
- Sent automatically via email or text (if enabled), or
- Provided upon request
If you do not receive tracking information within the expected timeframe, please reach out to our support team.
Shipping Regions
Amply currently ships to:
- All 50 U.S. states
- District of Columbia
- Guam
(Some medications may have additional state-specific restrictions based on pharmacy or prescriber regulations.)
Need Help?
Our care team is here to support you. help@amplyhealth.com
We typically respond within 1 business day.