Amply is committed to providing safe, effective, and responsible telehealth services. This policy outlines expectations for safe use of the platform by patients and providers.
1. Accurate Information
Patients must provide complete and truthful information, including:
- Health history
- Medications
- Symptoms
- Allergies
- Lifestyle factors
Misrepresentation can impact treatment safety.
2. Appropriate Use
Telehealth is appropriate for many wellness and non-emergency concerns.
It is not appropriate for:
- Emergency medical conditions
- Severe or rapidly worsening symptoms
- Situations requiring physical examination or immediate care
If unsure, contact your Provider or seek in-person care.
3. Clear Communication
Patients agree to:
- Participate in appointments in a private, quiet setting
- Use a reliable internet connection
- Ask questions when unsure
- Follow instructions from Providers
4. Medication Safety
Patients agree to:
- Use prescribed medications exactly as directed
- Never share medications with others
- Report side effects or concerns promptly
- Store medications safely
5. Respectful Conduct
Amply maintains a respectful, harassment-free environment.
We do not tolerate:
- Abusive, threatening, or inappropriate behavior
- Discriminatory language
- Harassment of staff or Providers
Violations may result in account suspension or termination.
6. Technology Requirements
To ensure visit quality, patients should:
- Use updated devices and browsers
- Allow camera/microphone access
- Troubleshoot or reschedule if technical issues arise
7. Follow-Up Care
Telehealth may require:
- Progress follow-ups
- Additional questions
- Lab work (if applicable)
- Plan adjustments
Patients should stay engaged with their Provider for safe, ongoing care.
8. Privacy and Security
Patients must maintain the confidentiality of:
- Login credentials
- Personal health information
- Shared messages or documents
Amply adheres to HIPAA standards but cannot secure information outside the platform.
9. Provider Responsibilities
Providers must:
- Deliver care consistent with medical standards
- Use professional judgment
- Document visits
- Maintain licensure
- Prescribe only when medically appropriate
- Provide clear instructions and education